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How to complain to Federal Agencies About Credit Issues

Dispute credit card reports and file other types of consumer complaints using the Fair Credit Reporting Act and fair credit billing act.

If you need to file a credit report dispute with one or more credit bureaus use our FREE sample credit dispute letters below:

Federal Enforcement Agencies

  1. Complaining to Federal Enforcement Agencies
  2. Complaints about banks
  3. Complaints About Other Institutions.
  4. Penalties Under the Laws
  5. Equal Credit Opportunity Act.
  6. Fair Credit Billing Act
  7. Fair Credit Reporting Act
  8. Electronic Fund Transfer Act

1. Complaining to Federal Enforcement Agencies

First try to solve your problem directly with a creditor. Only if that fails should you bring more formal complaint procedures.

File formal complaints with the Federal agencies responsible for carrying out consumer credit protection laws.

Up 2. Complaints About Banks.

If you have a complaint about a bank in connection with any of the Federal credit laws--or if you think any part of your business with a bank has been handled in an unfair or deceptive way--you may get advice and help from the Federal Reserve. Your complaint does not have to be covered by Federal law and you do not have to be a customer of the bank to file a complaint.

Submit your complaint, in writing to:

Division of Consumer and Community Affairs,
Board of Governors of the Federal Reserve System,
Washington, D.C. 20551

or the Reserve Bank nearest you

Be sure to describe the bank practice you are complaining about and give the name and address of the bank involved.

The Federal Reserve will respond within 15 days; with an answer or to explain why they need more time to handle your complaint. The additional time is required when complex issues are involved or when the complaint will be investigated by a Federal Reserve Bank. When this is the case, the Federal Reserve will try to keep you informed about the progress being made.

The Federal Reserve Board supervises only state--chartered banks that are members of the Federal Reserve System. Complaints about other institutions are referred to the appropriate Federal regulatory agency. You will be informed if your complaint has been referred.

Up 3. Complaints About Other Institutions.

There are many regulatory agencies for other financial institutions and for businesses other than banks. Many of these agencies do not handle individual complaints; however, they will use information about your credit experiences to help enforce the credit laws.

Here is a list of resources that handle consumer complaints. These sources are arranged alphabetically, by topic. Research and File a Complaint here

Up 4. Penalties Under the Laws

You may also take legal action against a creditor. If you decide to bring a lawsuit, under the Truth in Lending and Consumer Leasing Acts, here are the penalties a creditor must pay if you win:

If any creditor fails to disclose information required under these Acts, or gives inaccurate information, or does not comply with the rules about credit cards or the right to cancel certain home secured loans, you;

Note: In any lawsuit that you win, you are entitled to reimbursement for court costs and attorney's fees.

Class action suits are also permitted. A class action suit is one filed on behalf of a group of people with similar claims.

Up 5. Equal Credit Opportunity Act.

If you think you can prove that a creditor has discriminated against you for any reason prohibited by the Act, you as an individual may sue for actual damages plus punitive damages--that is, damages for the fact that the law has been violated--of up to $10,000.

In a successful lawsuit, the court will award you court costs and a reasonable amount for attorney's fees.

Class action suits are also permitted.

Up 6. Fair Credit Billing Act.

A creditor who breaks the rules for the correction of billing errors automatically loses the amount owed on the item in question and any finance charges on it, up to a combined total of $50--even if the bill was correct.

You as an individual may also sue for actual damages plus twice the amount of any finance charges, but in any case not less than $100 nor more than $1,000. You are also entitled to court costs and attorney's fees in a successful lawsuit.

Class action suits are also permitted.

Up 7. Fair Credit Reporting Act.

You may sue any credit reporting agency or creditor for breaking the rules about who may see your credit records or for not correcting errors in your file.

Again, you are entitled to actual damages, plus punitive damages that the court may allow if the violation is proved to have been intentional. In any successful lawsuit, you will also be awarded court costs and attorney's fees.

A person who obtains a credit report without proper authorization--or an employee of a credit reporting agency who gives a credit report to unauthorized persons--may be fined up to $5,000 or imprisoned for one year, or both.

Class action suits are also permitted.

Up 8. Electronic Fund Transfer Act.

If a financial institution does not follow the provisions of the EFT Act, you may sue for actual damages (or in certain cases when the institution fails to correct an error or re-credit an account, for three times actual damages) plus punitive damages of not less than $100 nor more than $1,000.

You are also entitled to court costs and attorney's fees in a successful lawsuit.

If an institution fails to make an electronic fund transfer, or to stop payment of a pre-authorized transfer when properly instructed by you to do so, you may sue for all damages that result from the failure.

Class action suits are also permitted.